GRAND REOPENING!

ANSWERS TO YOUR QUESTIONS

Shopping Information

What's the cost of shipping?
We offer FREE SHIPPING on our subscription boxes that ship within the United States. Other store item rates are based on weight and size. Unfortunately we do not currently ship outside of the United States. 
When will you ship my order?
All subscription boxes ship on the 10th of the month. Store purchases will be shipped within one week of receiving your order.
How long will it take to arrive?
Orders typically take 4-10 business days to arrive once shipped. Tracking will be provided by email once your order's shipping labels are printed.
Where do you ship?
Due to varying international laws regarding the types of products we make, we currently only ship to the United States. If there is an interest in international orders, we will look into the laws for those countries and decide if we can make it work.

Payment Information

Do I have to pay sales tax?
Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location.
When will I be charged?
Your account will be charged within 24 hours of completing checkout. Subscription box orders will be billed on the 4th in following months.

Orders and Subscription Management

How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped.
Can I change my subscription?
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Subscriptions". From there, you may skip a month, pause your boxes, or cancel your subscription. You can also access the "Subscription" option from your order confirmation email.
How do I track an order?
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.
What comes in the box?
The Soap of the Month box includes two soaps - a bright Pride-themed bar of soap based on the flag chosen, and a luxurious bar with skin-loving ingredients. There are many flags to choose from. The fragrances will be seasonal and expand across all scent families - including fruity, fresh, green, woodsy, sweet, etc. Every month, products change and are always a surprise!